Send a message
Your message enters the restricted BlockAck admin support queue. Include relevant invoice or store IDs and approximate times, but redact credentials and customer secrets.
Email support
You can also email support@blockack.com.
Privacy requests
Email support@blockack.com with “Privacy request” in the subject. We may need to verify that you control the account before providing, correcting, exporting, or deleting data.
Security reports
Email support@blockack.com with “Security report” in the subject. Do not exploit, access, alter, or disclose other users’ data. Provide reproducible details without public disclosure while we investigate.
Legal notices
Email support@blockack.com with “Legal notice” in the subject. Email alone does not waive any requirement for valid service under applicable law. The operating legal entity and physical notice address must be added before production launch.
Response and emergencies
We do not guarantee a response time unless a separate signed agreement says otherwise. BlockAck is not an emergency service and cannot stop, reverse, freeze, recover, or redirect blockchain transactions.
Important: This document is a product-specific baseline, not legal advice. It cannot eliminate all legal risk. BlockAck should have qualified counsel review it for the operator’s legal entity, location, customers, and launch jurisdictions before accepting production users.